Refund policy

Under normal circumstances, we do not allow any returns, exchanges or refunds except in special cases where the items are found damaged. For any return, exchange or refund request an uncut, clear, 360 degrees unboxing video from the opening of the courier bag/carton box to complete unboxing of the parcel must be sent within 24 hours of receiving the parcel to kiweesnailbar@gmail.com. Failure to submit proper evidence in time will lead to rejection of the return, exchange or refund request.

Returns, if applicable.

In above case, the items must be unused and in the same condition that you received them. They must also be in the original packaging.

To approve your return, write to us at kiweesnailbar@gmail.com with in 24 hours of delivery with appropriate images and an uncut, clear, 360 degrees unboxing video from the opening of the courier bag/carton box to complete unboxing of the parcel. We reserve the right to reject return request without any prior notice.

Return will be done within 3 days

If your return is accepted, kindly send your item to: Kiwee's nail studio, 112A Sun gravitas, Opp. Ganesh gruh udhyog, Rajamani society, Times of india press road, Shyamal, Ahmedabad 380058

Exchanges, if applicable.

We only replace items if they are defective or damaged, provided the original invoice is kept intact and the items must be unused and in the same condition that you received them. They must also be in the original packaging.

To approve your exchange, write to us at kiweesnailbar@gmail.com with in 24 hours of delivery with appropriate images and an uncut, clear, 360 degrees unboxing video from the opening of the courier bag/carton box to complete unboxing of the parcel. We reserve the right to reject your exchange request without any prior notice.

Exchange or Replacement will be done within 5-7 days

If your exchange is accepted, kindly send your item to: Kiwee's nail studio, 112A Sun gravitas, Opp. Ganesh gruh udhyog, Rajamani society, Times of india press road, Shyamal, Ahmedabad 380058

Refunds, if applicable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return and refund. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a period of 15 days. Late or missing refunds, if applicable.

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

Once the refund is approved , the amount will be credited to your bank account within 15 days .

If you've done all of this and you still have not received your refund yet, please contact us at kiweesnailbar@gmail.com.